Call Center Sales Specialist

The VIP Call Center Sales Specialist will be responsible for selling various theme park products, including Universal Studios Hollywood’s premier product, the VIP Experience. This role is accountable for meeting or exceeding the sales goals of a 365-day-a-year sales operation. The VIP Call Center Sales Specialist must be able to convey a sense of expertise and product knowledge while maximizing sales and providing exceptional guest service. General Responsibilities: Effectively upsell guests to the VIP Experience, in addition to selling other theme park products, in a contact center environment. Meet established sales metrics and quality standards. Engage with guests and clients through various channels, including inbound/outbound calls, email, and web-to-leads. Foster good working relationships with internal and external partners through honesty and integrity. Continue to be well-versed in all products and relevant theme park information in order to effectively present and discuss USH’s product offerings, with special emphasis on the VIP Experience, Group Sales, Youth Programs, and Special Events. Process ticket orders and reservations according to Standard Operating Procedures. Perform other duties as assigned.