Analyst POS

Universal Studios Hollywood (USH), the world's largest working movie studio and theme park, is looking to fill an Analyst role in the Field Services area. This position will be a team member of the Field Services team who support all Point of Sale (POS) systems for USH. The systems include Ticketing, Food, Retail and Parking. This is a role which requires the ability to work in various capacities within the department ranging from Analysts to Phone Dispatcher. This position is responsible for all hardware and software associated with these applications. Previous Point of Sales experience is required. Responsibilities: Provide maintenance and administration of all POS system processes in both application and hardware environments. Plan and execute preventive maintenance procedures as required. Provide 1st level support for telecommunication problems and coordinate 3rd party support when required. Oversee RMA process maintaining adequate spare depot par levels through internal repair and RMA process. Coordinate with the POS team to quickly and efficiently troubleshoot, repair or replace equipment as requested by the client via help desk tickets. Maintain accurate inventory for all changes in software and hardware. Provide weekly status reports to POS management. Efficiently handle direct client phone calls, create tickets and resolve remotely or on site. Communicate and interact with front line users and theme park guests. Varying schedule as assigned to meet business needs. Other duties as assigned.