As part of UDX’s Digital and Technology team, the Optimization Analyst will play an essential role on the team responsible for enhancing and innovating the guest experience at Universal Studios Hollywood through the design and activation of experiments across multiple channels. This individual will be responsible for designing, executing, and analyzing A/B tests to improve key performance metrics across our digital platforms.

The Manager Digital CX & E-Commerce is responsible for destination programs that evolve the Universal Studios Hollywood business, improving the entire guest digital journey inside and outside of the Park. This role is constantly looking forward with partners across Universal Destinations and Experiences to identify, solution and deliver improved guest experiences in the medium- and long-term. This role puts the guest first and has a high focus on ownership, diving deep to understand our guests, advocating on their behalf, and clear consistent internal communications.

The Lead Software Engineer, DevOps is responsible for designing, implementing, and maintaining the continuous integration / continuous deployment (CI/CD) pipeline that meets Development, IT Security and Program Governance requirements. This role is responsible for the architecture and design of the DevOps platform. This role is responsible for providing guidance and mentoring to junior team members. This role is also responsible for implementing the infrastructure and processes that enable monitoring and observability for Servers, Application and Network.