The Project Manager has the overall responsibility for the successful planning and execution of projects for IT Infrastructure. The Project Manager will work closely with the infrastructure, operations, governance, security teams, finance teams, business partners, vendors and Universal Creative to define, develop, and execute deployment of their assigned projects. The Project Manager ensures that the deployment of projects to the production environment follows the project life cycle methodology and successfully meets the business goals.

As part of UDX’s Digital and Technology team, the Optimization Analyst will play an essential role on the team responsible for enhancing and innovating the guest experience at Universal Studios Hollywood through the design and activation of experiments across multiple channels. This individual will be responsible for designing, executing, and analyzing A/B tests to improve key performance metrics across our digital platforms.

The Manager Digital CX & E-Commerce is responsible for destination programs that evolve the Universal Studios Hollywood business, improving the entire guest digital journey inside and outside of the Park. This role is constantly looking forward with partners across Universal Destinations and Experiences to identify, solution and deliver improved guest experiences in the medium- and long-term. This role puts the guest first and has a high focus on ownership, diving deep to understand our guests, advocating on their behalf, and clear consistent internal communications.