Supervisor, Health Services

As a Health Services Supervisor at Universal Studios Hollywood, you will be an integral part of the team dedicated to ensuring the health and safety of our guests, team members and vendor partners. Your role, alongside the other team supervisor and manager, is to lead our team of nurses, emergency medical technicians, and paramedics. They are responsible for delivering exceptional guest service through compassionate and prompt first aid care to our guests, as well as preventive and post-injury occupational health care to our team members. You will also be involved in supporting occupational health initiatives and collaborating with various departments to maintain a safe work environment and drive continuous process improvement for delivery of health services to the guests and Team Members at Universal Studios Hollywood. As the Supervisor, you will also play a key role in emergency situations, responding to and supporting your team in the field and collaborating with other internal and external business partners in incident response coordination and recovery after emergency incidents. Responsibilities: Team Leadership: Provide leadership and support to a team of medical professionals who deliver prompt and effective first aid and medical care to guests and team members of the theme park and entertainment complex. Support Occupational Health Services: Assist EHS in the implementation and management of occupational health programs, ensuring compliance with health and safety regulations. Collaborate with Departments: Work closely with Park Operations, Security, Human Resources, and a variety of other departments to ensure seamless health services integration. Emergency Response: Participate in emergency response activities, coordinating with business partners and external agency response organizations following established protocols. Record-Keeping and Reporting: Maintain accurate medical records, incident reports, and other documentation. Track and report health services statistics to management using management systems and tools for record-keeping and reporting. Conduct regular reviews of records for accuracy, identify gaps, and develop and implement processes for continuous improvement. Training and Development: Assist in developing and delivering training programs for team members to enhance their skills and knowledge in health services. Policy & Procedure Development: Assist with developing, implementing, and reviewing protocols, SOPs, and health policies to ensure regulatory compliance and operational efficiency. Stay updated on regulatory changes and translate them into practical updates to department operations. Technology & Systems Support: Train team members on health-related software and platforms used for case management, reporting, and scheduling. Evaluate and recommend tools and technologies that enhance service delivery. Guest and Team Member Support: Address and resolve health-related or operational concerns from guests and team members, providing excellent internal and external guest service and support. Safety and Compliance: Ensure all health services' operations comply with safety standards and regulations. Conduct regular safety inspections and audits. Participate in the safety committee. Budget Management: Support the creation and management of labor and non-labor budgets for the health services department. Partner with the Labor Support team on scheduling and payroll processes. Mentorship and Leadership: Mentor and guide team members, fostering a positive and collaborative work environment. Provide feedback and corrective actions as needed. Teamwork and Collaboration: Promote a culture of teamwork and collaboration within the Health Services Team and with business partners across the organization. Encourage open communication and cooperation to achieve common goals.