Supervisor, Entertainment - Costumes Operations

The Supervisor, Entertainment is responsible assisting the Entertainment Costume Operations Manager with the daily supervisory leadership of the front line employees with a key focus on the daily operation of the Entertainment Costume Department. Oversee the daily operations of the Costume Areas; including monitoring staff and ensuring that all standard operating procedures are maintained. Coach, monitor and track the hourly staff’s work processes. Instruct and monitor costume staff in required daily techniques and procedures. Monitor and track daily labor hours and correct as needed to remain on fiscal plan. Monitor overall labor/training budgets and report to Manager. Work with Costume staff and Entertainment Management on solutions to issues. Oversee costume inventories and requests orders as needed. Maintain quality control for all costume pieces. Supervise team member schedules. Perform proper and timely administration of daily payroll/time keeping. Oversee department staffing levels and hire new team members as needed. Communicate consistently with the hourly staff by providing feedback for both, recognition and opportunities for improvement, daily. Communicate with management and hourly team members, keeping communication open to maintain positive team member relationships. Provide coaching and timely investigation, responses to internal guest, and employee concerns. Develop and implement programs to improve internal guest and employee satisfaction. Monitor safety practices and respond to safety concerns. Implement Company sanctioned safety procedures. Investigate and resolve Environmental, Health and Safety Issues. Assist and supervise with the installation of new entertainment costumes/projects and events, as needed. Perform other duties as assigned. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $25.00-$28.00