Supervisor, Main Entry

The Sales Supervisor of Main Entry Operations leads a dynamic team dedicated to delivering exceptional guest experiences and maximizing sales opportunities. This pivotal role involves overseeing our Main Entry team members, ensuring smooth day-to-day operations, and executing strategic plans with precision. Here’s how you’ll do it: Uphold Environmental Health and Safety standards for a safe and enjoyable environment Mentor, counsel, and development of Team Members Manage a daily workforce of 100+ Team Members, providing direction and conducting performance reviews Foster cross-departmental relationships to maximize efficiency and effectiveness Assist with strategic planning to ensure positive experiences for both Team Members and guests Coordinate and execute day-to-day operational needs, including special events Collaborate closely with Management for development planning and training coordination Support Manager in hiring and training of Team Members Manages Sales Associates and Specialists performance to ensure proper coaching and training are implemented though conducting Sales Observations Manages and oversees weekly Sales Goals and reports Motivates the Team to meet daily and weekly revenue goals Conduct one-on-one performance reviews and annual evaluations Regularly updating training material Support and promote Team Member and Guest Satisfaction programs Cultivate a culture of rewards and recognition using company and department tools Uphold collective bargaining agreements, maintaining positive union relationships in partnership with HR and Labor Relations Conduct investigatory meetings, addressing Team Member and Guest concerns or comments Lead by example by modeling our Core Values Seek opportunities to develop and deploy best practices Participate as a Duty Manager to provide area coverage when needed Manage both labor and non-labor departmental budgets Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. Note: This job description provides an overview of the role and may not include every responsibility or task required for the position.