Application Engineer

Summary The Application Engineer's role is to implement, test, analyze, and support software applications to meet the business requirements of Universal Parks. This includes troubleshooting and providing day-to-day support to multiple business units. Additionally, the Application Engineer researches, designs, documents, and modifies software requirements throughout its lifecycle, working with vendors and internal IT teams to deliver new applications and enhance existing ones to fulfill business needs. It is important to note that the Application Engineer is not responsible for creating new applications. The Application Engineer will serve as a primary contact for the user community, addressing business issues and designing, implementing, and supporting new business initiatives. A key goal of the Application Engineer is to ensure the uptime and stability of deployed applications, providing support to both team members and guests. Responsibilities Provide system support for day-to-day systems operations Provide support for various hardware and software solutions Collaborate with UDX IT teams to support the business requirements Create and execute detailed test plans and conduct system testing Define and manage small up to medium projects, timelines, deliverables, and communication with the business Analyze and document existing software solutions Maintain a hybrid office schedule (3 days on-site, 2 days remote; subject to change) Provide 365-day 24/7 to support the business; Role requires on-call and work schedule containing holidays and weekends Perform other duties as assigned