Assistant Manager Park Services

The position is responsible for supporting the Park Services department & overseeing park Team Members. This person will ensure that the Theme Park environment is consistently maintained in a clean, safe & presentable manner while complying with all procedures & regulatory requirements. In addition this person will be responsible for implementing departmental programs focusing on Team Member & Guest Satisfaction. Essential Functions Manages daily operation of Park Services Team Members. Ensures that facility cleanliness standards are maintained at all times Mentors and counsels Team Members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards Lead workforce planning; reward and recognition; employee events, and TSAT action planning Directly oversees and manages a group of employees in Day Operations Provide work direction counseling, coaching and performance reviews to hourly staff Develop and implements programs to improve guest and Team Member satisfaction. Ensure appropriate and timely investigation and responses to guest and Team Member concerns Ensures daily operating logs and employee records are accurately maintained Ensures that all safety procedures are understood and followed by providing up to date safety training to all Team Members Knowledge of operating budgets and adjusts operations as necessary to identify and control budgets. Conduct quality control inspections of all assigned areas Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships Acts as EHS Safety Team representative for Team Members Acts as crisis management including Guests’ and Team Member Medical/Emergency situations. Performs other duties as assigned