Assistant Manager Retail

This position is responsible for providing leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park. Essential Functions: Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations. Support the creation of a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills. Partner with Human Resources Manager to continuously train, develop and promote all retail teams through individual performance planning. Assist with performance development including administering discipline, resolving employee relation issues and conducting individual and team meetings. Responsible for the development of hourly employees including training, mentoring and coaching. Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual financial targets. Ensures that guest service scores and shopper reports are within acceptable targets. Responsible for assisting with the development of weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals. Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation. Responsible for monitoring sales performance and making recommendations to maximize current trends. Communicate on a regular basis with the Store Manager and Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary. Review and analyze store performance results daily while identifying and resolving opportunities with the management team.