Service Center Coordinator

The Service Center Coordinator provides support for NBCU Facilities Customer Service Center & Building Intelligence Operations. You will be part of the Service Center team supporting all NBCU West Coast sites, 7 million square ft of real estate across Universal Lower Lot Studio Operations, 10 Universal City Plaza, Dream Works Campus, Assembly Studios in Atlanta, as well as our Sports teams in Stamford. You will meet diverse customer service request needs, providing information supporting communications of Facilities Ops & Eng work activities. You will support the weekly work planning efforts working with Work Control and Maintenance Repair and Operations Supervisors and be the go-to resource for all trades & engineering for work management information. Ultimately, you will be serving as the face of the Facilities Ops & Engineering department and providing excellent customer service to all customers. What You’ll Do: Operate the Facilities Ops & Engineering Service Center, responding to customer requests from phone, IWMS, and email requests. Triage work requests and assign crew(s) to work orders. Use the IWMS for Work Order creation, assignment, status and reporting information. Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.  Work closely with the Sr. Work Control Manager and MRO Manager to provide best in class Maintenance Management and Customer Services to NBCU customers within the department. Code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work, etc. Assists Customers with directions to enter requests in the IWMS customer portal and mobile app. Review Work Orders for Data Quality.  Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle. Support Facilities Ops & Eng with work management reporting. Work with Finance and Facilities Ops & Eng admin teams on cost transfer analysis as needed.