Manager, Business Process & Systems

The Manager of Business Process and Systems position supports our Global Television Distribution rights licensing business. This team member works closely with groups within Global Television Distribution as well as our operations team as we implement business solutions that support the needs of the business. The ideal candidate will move between managing the project, reviewing technical and functional requirements, providing technical and functional support, and day to day end user support. This role requires a dedication to customer service, being detail-oriented, and the ability to work collaboratively Key Responsibilities: Being a subject matter expert on rights licensing and customer relationship management. Assisting the project team with issue resolution by identifying, documenting, and prioritizing system issues. Being part of discovery and design sessions as well as documenting functional requirements and technical specifications. Providing oversight to operations and development teams by reviewing designs and application programming to ensure deliverables meet business requirements. Leading development of in-application guidance training and workflows. Leading system demonstrations and end-user training across various business units. Leading user acceptance testing efforts Driving technology and process improvements by linking enhancements to the larger strategic company goals. Learning the KPIs that drive the business and identify opportunities to improve their decision-making process and enhance their analytics capabilities. The responsibilities associated with this position are not limited to the above descriptions and may be modified at any time by the Department or NBCUniversal.