Analyst, Techline (Bilingual English/Spanish)

This TechEx\TechLine Analyst role is an exciting opportunity to be a part of the Operations & Technology organization at NBCUniversal. Being the first point of contact for NBCU employees and partners requiring IT support, the Analyst will resolve a high percentage of issues at first contact. This role demands a high level of customer service to ensure that customer satisfaction targets are both maintained and exceeded. The Analyst role is a technical role requiring expert knowledge of the core NBCU IT landscape. Analysts should be self-starters, excited about technology, and able to find answers to resolve complex technical issues.   YOUR DAY TO DAY: Provide support to customers via phone, live chat, in-person, and working tickets. Break Fix support of IT issues. Fulfill or triage customer requests. Deliver exceptional customer service. Understand Team targets and deliver to them. Identify process improvement opportunities and feedback to the management team. Collaborate where required on service improvement plans and operational projects. WHO WE’RE LOOKING FOR: Someone who genuinely puts their customer first. A team player who acts in the interest of all. A passionate and motivated individual. Someone with a flexible schedule that can cover later shifts, weekends, or holidays when needed.