Business Analyst

Universal Products & Experiences is a world-class business operating across the globe, translating Universal stories and characters from the screen and into the daily lives of fans. An exciting opportunity has arisen to join the Universal Products & Experiences Technology team as a Technical Business Analyst, in support of this dynamic and growing business. We in UP&E Tech are influencers driving change within NBC Universal – not only through our deep alignment with the Brand Development & Retail teams, but also though our effective collaboration across Operations and Technology groups at NBCU. We embrace collaboration and know that we are better together. As a Technical Business Analyst within UP&E, you will be instrumental in driving the business’ objectives for growth and transformation. With a focus on engagement with your colleagues in the business, you will take responsibility for the investigative work to determine business requirements and specify efficient business processes and solutions. You will also take responsibility for the day-to-day operations of our Product Approval Management platforms, form part of the team managing our implementation of Adobe’s Adobe Experience Manager Cloud Service platform and support upstream and downstream integrations with other parts of our technology ecosystem. REQUIREMENTS: Primary responsibilities will include: Business Analysis and Client Engagement Develop deliverables, including but not limited to, workflows, wireframes and process models, detailed business requirements, use cases, business rules, release notes, change management documentation, etc. Follow established demand management process to engage business partners on requirements gathering Follow established governance process to prioritize requests Conduct requirement review with business users including external application teams Contribute to discovery and requirements gathering sessions with business and technical teams, documenting functional requirements and use cases Project Delivery Partner with the project delivery team to assess technical feasibility and obtain estimates for the product backlog items Manage blockers and impediments to the release plan Identify and mitigate project risks Develop and maintain project plans to track milestones and detailed tasks Track open issues Write and communicate project status Quality Assurance Oversee planning, organization, coordination, and execution of quality assurance activities Create test strategy, and produce test scripts for medium to complex enhancements Execute testing for medium to complex enhancements Production Support Perform analysis to resolve day-to-day production support issues Generate monthly reports/metrics to identify trends in support themes