Supervisor Attractions, Harry Potter and the Forbidden Journey™

As an Attractions Supervisor, in partnership with the Attractions manager and Assistant Manager, you will be responsible for the growth and development of the lead team, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction. Job Responsibilities: Responsible for growth and development of Leads Supervise daily operation of Attraction in Duty Management capacity Maintaining focus on safety and positive internal and external guest service Maintains the operational efficiency of Attraction during park hours and seasonal/special events, including assisting management with developing plans for high efficiency and low wait times through active participation in managing guest flow experience Helps ensure artistic and thematic integrity of attraction. Supports the scheduling department in reviewing the team member schedules weekly Ensures department understands and follows all company policies and procedures. Crisis management including Guests’ and Team Members Medical/Emergency situations Investigates incidents including Team Member/Guests’ complaints Advocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety group Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs. Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.