Contract Operations Manager

The Contract Management Manager is a key member of the Universal Products & Experiences (UP&E) team, responsible for overseeing the contract lifecycle across specific territories and/or product categories. This role reports to the Sr. Manager - Contract Management. The Contract Management team works across functions and shepherds deals from the pitch phase all the way through final execution and payment. The team works closely with Category, Finance, Legal, Controllership and IT to streamline the deal process and assist where necessary to maintain an efficient deal workflow, from start to finish. The ideal candidate is a proactive and detail oriented problem-solver who takes ownership of projects, who has some contract, licensing and/or data entry experience, and can manage multiple priorities in a fast-paced environment. Key Responsibilities Contract & Deal Management Manage the full contract lifecycle—from deal memo through asset release and execution—while improving processes, reporting, and KPIs; Lead contract management for assigned territories/categories, including status meetings and escalation handling; Ensure accurate deal entry in CRM, compliance with guidelines, and proper documentation through to execution; Oversee customer creation and deal reconciliation in RSG, including fully executed deals; Monitor and track contract renewals to ensure timely execution; Systems, Reporting & Compliance Serve as a super-user for RightsLogic/RSG, providing training and support to internal teams; Resolve accounting-related deal entry issues in coordination with Finance and Controllership; Develop and enhance reporting tools to support decision-making; Issue customs letters and other required documentation for executed deals; Operations & Projects Contribute to ad hoc projects and operational initiatives (e.g., Licensing Guidelines, product approval tracking); Collaborate with Coordinators to ensure timely completion of daily revenue-related tasks and projects.