TechEx Operations Analyst

The TechEx Operations Analyst is responsible for providing a high class of IT Support to clients within the UK offices but also to the global userbase. This role requires flexibility which may mean supporting multiple sites within the UK with occasional out of hours work to support projects and other initiatives. This role will provide desktop support as well as enterprise systems engagement support for multiple business units. The role will be responsible for providing critical support to areas requiring immediate assistance based on the nature of the business they conduct (Production, Broadcast, Digital, News, Film, etc). The analyst will also be expected to participate in a shift rotation that will see them working across multiple disciplines such as but not limited to: On-Site “TechBar” Deskside Support Build Room AV Support Broadcast and Production support Infrastructure Smart Hands KEY RESPONSIBILITIES Strong focus on customer service. The ability to take the initiative and work proactively. Strong problem solving and troubleshooting skills to resolve root cause. Excellent communication skills both verbally and electronically. Ability to communicate actions clearly & succinctly and/or next steps. A strong sense of urgency and the ability to multi-task effectively. The ability to take the initiative and work proactively. Strong understanding of Asset Management and it’s benefits. Strong ability to follow and execute on processes and standard operating procedures. Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner. Ability to take accountability for and action items and requests even if outside of his/her direct control, following up and leaving nothing to chance. Experience in following Cyber Security protocols and guiding users to best practices. Supporting Productions and Broadcast remotely or on-site. Acting as smart hands for Infrastructure teams such as patching/server room maintenance.