Sr. Manager, Operations

The Sr. Manager, Operations is a strategic, cross-functional leader reporting directly to the Director of Engineering, ERP Platform & Integration. This role uniquely spans the three engineering verticals, BASIS, Integration, and Cloud/Platform, and is responsible for driving operational excellence, system reliability, and cross-domain alignment. The successful candidate will play a crucial role in understanding the interdependence and operational nuances across these areas, ensuring seamless coordination and optimized performance. They will bring a modern mindset, a strong leadership presence, and the ability to navigate complex technical environments with empathy, clarity, and precision. This role collaborates closely with engineering leads, TPMs, and the Technical Documentation Specialist to ensure environments are well-documented, compliant, and scalable. Additionally, the Sr. Manager will represent Enterprise Technology across Operations & Technology, fostering strong cross-functional relationships, managing vendor coordination, overseeing environment governance, and delivering insightful operational reporting. Operations Leadership Establish and lead cross-functional operational initiatives across Platform, BASIS, and Integration, while managing a team of contractors and service providers. Anticipate and optimize resource needs, including identifying performance gaps, staffing requirements, and opportunities for efficiency. Develop and maintain environment management standards, including release controls, patches, and transport processes. Ensure timely application of system patches, including security updates, to maintain platform stability, compliance, and protection against vulnerabilities. Oversee high availability and performance of systems through proactive monitoring and incident response coordination. Program & Process Management Establish new operational processes and standards to support the needs of a newly formed company, including designing, implementing, and evolving workflows that enable scalable, efficient, and resilient operations. Build with agility and adaptability in mind, enabling the organization to respond effectively to evolving business priorities and strategic growth opportunities. Partner with TPMs and PMO to align operational activities with project timelines and business priorities. Drive continuous improvement in operational workflows, including automation and tooling enhancements. Support Day 1 readiness and post-launch stabilization efforts. Governance & Compliance Collaborate with the BASIS Security Engineer to ensure compliance with SOX, GDPR, and internal controls. Own the organization and upkeep of operational documentation, ensuring it is created when needed, logically structured, consistently maintained, and easily accessible to relevant stakeholders. Track and report on operational KPIs, technical debt, and modernization opportunities. Cross-Functional Collaboration Act as a liaison between Platform, BASIS, and Integration teams to ensure seamless coordination. Engage with vendors and service providers to manage SLAs and operational dependencies. Support executive reporting and decision-making through clear summaries and operational insights.