Coordinator, Tour at NBC Studios

NBCUniversal has an opening for a Tour Coordinator. This is an opportunity to join a dynamic team that delivers a one-of-a-kind experience to guests at NBC’s home in 30 Rockefeller Plaza. The position reports to the Director of Guest Experience, NBC Studios and is required to work weekends and be on site full time at 30 Rockefeller Plaza. The Coordinator assists in the day-to-day operation and execution of The Tour at NBC Studios, ensuring all Guests coming to 30 Rock have a consistent and memorable experience. Essential Functions: · Ensure a great Guest experience for all participants of The Tour at NBC Studios · Ensure Tour Route is in good condition by walking the route throughout the day, checking for proper operation of all elements, and reporting concerns as necessary · Performs Leader on Duty functions including adjusting Tour routes as needed, briefing Pages on concerns, sending out a daily recap, and ensuring both opening and closing procedures are done · Monitor Page attendance and update daily report · Order supplies as needed · Maintain the Guest Experience shared calendar · Assist with creating and publishing “The Tour Daily” · Assist with Page training as it relates to the Tour · Act as the liaison between the Guest Experience and A/V Teams to address tech concerns.