NBCUniversal’s Advertising Platforms & Operations team is responsible for the product development, project management, and day-to-day operations of NBCUniversal’s full advertising technology suite. The division services both internal and external customers in support of NBCUniversal’s $8B annual advertising business. The Programmatic Ad Operations team within Business Operations & Services is a close-knit, fast-paced team tasked with executing all programmatic guaranteed and private marketplace deals domestically and globally. We are currently seeking a Programmatic Manager to support our indirect demand sales team. The ideal candidate is a highly collaborative person who is passionate about media and advertising innovation, cares about customers, and understands the value of good user experiences. Responsibilities: Reporting to the Senior Manager, Programmatic Sales Operations, the person in this role will be responsible for: Day-to-day team management including on-boarding and development of direct reports Communicate technical issues, particular issues with deal escalations, in a manner that is easy for a non-technical audience to understand Provide training (troubleshooting programmatic deal delivery issues, creative spec, nuances across ad servers, DSPs, tag vendors, etc) to Sales and Sales Operations as needed Develop strategic relationships with our business partners and vendors This role is managing the Indirect Demand Business and will oversee the Indirect Demand Campaign Manager. Establish and improve workflow, processes, and establish goals for measuring and improving product output (quality, conformity, scalability, and sustainability) Contribute to Leadership meetings and strategic planning for Sales Operations organization