Supervisor, Media Operations

Team Overview Work with a highly motivated team of individuals who are responsible for the fulfillment of media content to NBCUniversal’s distribution outlets, including its broadcast and cable networks, owned television stations, international global networks, and online destinations including Peacock. NBCUniversal is seeking a Supervisor, Media Operations, to join the leadership team that encompasses all aspects of the digital supply chain: Client & Vendor Relations, Quality Control, and Delivery to clients all around the world. This team manages and maintains our media library for all shortform content across linear and digital, while serving as liaisons between vendors, Sales operations and internal Technical Operations teams for domestic, local, and international fulfillment across the portfolio. As Supervisor, Media Operations, you will be part of a 24x7 driven and highly motivated team that supports the fulfillment of media content to NBCUniversal’s distribution outlets. Responsibilities Supervise and lead a team of coordinators to successfully execute on the departmental goal of 99.999% reliability. Supervisory responsibilities include hiring, training, scheduling, coaching and performance management of a team of direct reports. Perform day to day operational coordination such as scheduling and ensuring proper troubleshooting and escalation of operational issues. Lead and serve as a project manager for department initiatives such as new workflows or technology development and implementation. Responsible for ensuring the creation, implementation and maintenance of SOPs. With support of the team Specialists, ensure that all coordinators receive proper training while maintaining training matrix and assigns training sessions. Act as an operational lead on outage bridges as required, identifies patterns and conducts root cause analysis recommending process/technology solutions to prevent further instances of similar problems. Identify areas in new or legacy workflows where improvements can be implemented to improve productivity. Serve as a lead representative of the Media Operations Center, providing customer service excellence that entails timely responsiveness, succinct follow ups, and building strong relationships with customer base and peer groups. All other duties as assigned.