Storage Engineer

About the Role NBCUniversal has an exciting opportunity for a talented individual to join the Enterprise Technology and Infrastructure Storage team as a Storage Engineer. The team supports Enterprise Technology, Broadcast, Production, and Media Operations systems across NBCUniversal’s global portfolio. The Storage Engineer will be responsible for maintaining and supporting highly available storage and data-protection environments operating 24 hours a day, 7 days a week, 365 days a year. This role will execute and support operational changes across supported platforms and their dependent applications. The engineer will also serve as an escalation point for major incidents requiring storage expertise and will help manage those incidents through resolution. Essential Functions Support the complete lifecycle of NBCUniversal’s enterprise storage technologies, including file, block, object, cloud, and tape storage platforms, both on-premises and in the cloud. Provide Level 2 escalation support to Managed Service Provider teams responsible for maintaining designated storage systems, including participation in a 24x7 on-call support rotation. Investigate application and infrastructure performance issues affecting Media Operations and Enterprise Systems, including their integration points, to identify systemic issues and determine root cause. Troubleshoot complex storage, data-protection, performance, availability, and connectivity issues and coordinate their resolution across internal teams. Work directly with storage vendors to resolve technical issues, manage escalations, and help drive future product improvements and development. Upgrade, patch, and maintain storage systems to improve functionality, stability, performance, and security. Develop and maintain scripts and automation for routine operational, administrative, monitoring, reporting, and provisioning tasks. Partner with engineering teams across compute, networking, database, automation, cybersecurity, cloud, and application support to deliver cross-platform and cross-facility solutions. Support storage-related projects, including system implementations, migrations, technology refreshes, capacity expansions, and decommissioning activities. Follow established incident, problem, change, and configuration-management processes. Provide timely and clearly communicated updates to management, business stakeholders, and technical teams regarding incidents, operational activities, risks, and project deliverables. Create and maintain technical documentation, operational procedures, system diagrams, support runbooks, and knowledge-base articles. Provide system and support-process training to members of the broader engineering, operations, and Managed Service Provider teams.