Sr. UX Researcher

The Role: The Senior Researcher for Commerce and Growth User Experience will play a pivotal role in defining the future of Peacock’s commercial product experiences. The position will conduct and manage Commerce research on the Product Research and Consumer Insights team and will be a lead for Commerce Product and Design teams — answering questions like: how do ideal new subscriber experiences differ across devices, how might subscribers want to manage their accounts, and how to best ensure the easy and flexible experiences needed for the future of streaming subscription management. Reporting directly to the Vice President of User Research and Consumer Insights , they will collaborate with cross functional partners across Product, Design, Analytics, and Product Marketing, and will lead research validating and evaluating product decisions, as well as the work that gives shape to new commerce and growth initiatives. Responsibilities include, but are not limited to: Consulting cross functional partners on their research questions and selecting the right methods and tools to answer them Conducting research across the product lifecycle via unmoderated prototype test, lab studies, online interviews, observational tests, surveys, benchmark studies, diary studies, and more Crafting memos and reports that deliver clear insights, surface timely signals, clearly communicate key learnings, and drive actionable recommendations Owning and evolving the design research enablement program, including training, tools management, and ongoing research process consulting to help non-researchers gather the data they need to confidently make decisions Working closely with other insights teams, analytics, and strategy partners to deliver a holistic view of product performance, subscriber needs, and opportunities Leveraging innovative research methodologies and AI-enabled tools to streamline and scale repeatable workflows Managing relationships with external research agencies and vendors, ensuring high-quality deliverables and optimal resource allocation Championing a consumer-centric mindset throughout the organization Staying abreast of industry trends and emerging technologies