Unified Comms/Collab Technician

The UC/C Technician supports NBCUniversal’s global audio‑visual and collaboration environment, ensuring a reliable, high‑quality end‑user experience across conference rooms, event spaces, digital signage, and UC/C platforms. Reporting to the Manager of UC/C & Media Experience, this role serves as a Level 2 (L2) escalation point, partnering with L1 VNOC teams and escalating to L3 engineering as needed. This is a hands‑on, fast‑paced role requiring immediate response to business‑critical issues impacting meetings, live events, and executive collaboration. Support is delivered through in‑person engagement and remote channels, including phone, chat, email, and remote access tools, with a strong focus on meeting SLA commitments. Key Responsibilities: Troubleshoot and resolve A/V, UC, network, and telephony issues across global conference rooms and event spaces Serve as the primary L2 escalation resource; identify urgent issues and escalate appropriately Support live events, meetings, and collaboration technologies in real time Document incidents, requests, and tasks accurately using ticketing systems Maintain and support conference room hardware and digital signage Serve as a subject matter expert for the NBCUniversal UC/C experience, including end‑user training and stakeholder support Partner with cross‑functional teams during the design and build of collaboration spaces