Supervisor, Media Operations

RESPONSIBILITIES: Supervise and lead a team of technicians to successfully execute on the departmental goal of 99.999% reliability. Supervisory responsibilities include hiring, training, coaching and performance management of a team of direct reports. Perform day to day operational coordination such as scheduling and ensuring proper troubleshooting and escalation of operational issues. Lead and serve as a project manager for department initiatives such as new workflow or technology development and implementation. Responsible for ensuring the creation, implementation, and maintenance of SOPs. With support of the Prep Specialists, ensures that all technicians receive proper training. Maintains training matrix and assigns training sessions. Operational lead on outage bridges as required. Takes points on following up if there are team defects. Identifies patterns and conducts root cause analysis recommending mitigation process/technology solutions to prevent further instances of similar defects. Identify areas in new or legacy workflows where improvements can be implemented to gain productivity. Capable of filling in for the Prep Manager should they be out of the office. All other duties as assigned.