Manager, Mobile Solutions

The Manager, Mobile Solutions is responsible for the global delivery and operations of NBCUniversal’s mobile ecosystem, including smartphones, tablets, MiFi devices, and related services. This role oversees end-to-end mobile lifecycle management, Level 1–3 support operations, device infrastructure, and the overall end-user mobile experience, ensuring high-quality, timely delivery of mobile hardware and software worldwide. Reporting to the Director, Unified Communications & Collaboration, this role partners closely with UCC Technicians, TechEx, TechLine, and TechBar teams to deliver a consistent, scalable support model. The Manager leads mobile deployments, MDM escalations, cellular service operations, carrier management, and stakeholder engagement across the enterprise. A critical component of the role is managing strategic vendor partnerships, including AutoNow, Tangoe, and Caler, to support device logistics, global roaming, telecom expense management, and ongoing cost optimization. This is a hands-on leadership role that requires both technical expertise and people leadership in a complex, global environment. Key Responsibilities: Mobile Operations & Delivery Lead global mobile initiatives, including device migrations, carrier transitions, large-scale deployments, refresh strategies, device disposal, and event support. Oversee day-to-day mobile operations, escalations, and service continuity across regions. MDM, Platforms & Security Provide deep expertise in MDM/UEM platforms (Intune, Jamf Pro). Manage and support iOS, iPadOS, and Android Enterprise environments. Ensure compliance with mobile security standards, including MAM, VPN, and Conditional Access policies. Carrier & Expense Management Manage global cellular carrier relationships (e.g., Verizon, AT&T, Vodafone), eSIM provisioning, and international roaming solutions. Oversee telecom expense management, billing accuracy, usage analysis, and optimization through Tangoe and Calero. Vendor & Stakeholder Management Serve as primary liaison with mobile vendors and logistics partners. Collaborate cross-functionally with TechEx, TechLine, and TechBar teams to standardize global support workflows and improve service consistency. Present mobile operations status and performance metrics in the Monthly Operations Report (MOR). People Leadership Directly manage a global mobile team, including timekeeping, performance reviews, development planning, and employee relations in partnership with HR. Foster a results-driven, accountable team culture through coaching, goal setting, and continuous improvement. Effectively balance operational oversight, staff leadership, and project execution.