Technology Support Specialist

The London News Bureau plays a key role in providing international news coverage and supporting overseas field operations. This is a dynamic 24/7 environment where flexibility, positivity, resilience, and a passion for technology are essential. The Technology Support Specialist will provide both IT and Broadcast Engineering support, ensuring our editorial and production teams can deliver world-class content quickly and reliably. The role demands a broad technical foundation across IT systems, networking, and media technology, with the ability to troubleshoot, cross-train, and operate in high-pressure, breaking-news scenarios. RESPONSIBILITIES Provide first- and second-line support across IT, Broadcast, and Telecoms systems in London and internationally. Deliver end-to-end support for production systems and related newsroom workflows. Support core IT systems including desktops, laptops (Windows & macOS), servers, Office 365, VPN, security tools, and mobile device management. Maintain and troubleshoot networking, routing, firewall concepts, and acceleration protocols. Provide on-site and remote support for news production environments, including breaking news deployments and field operations. Administer and support collaboration tools. Track and document issues through to resolution, ensuring timely communication with engineering management and production clients. Interface with vendors/manufacturers to escalate and resolve issues; contribute to bug reporting and system improvements. Deliver training and documentation for both technical and non-technical users. Participate in a rotating schedule providing coverage across a 7-day operation, including evenings, weekends, and occasional overtime as required.