Senior Manager, Process Optimization & Delivery Excellence

The Senior Manager, Process Optimization & Delivery Excellence drives continuous improvement across Business and Technical Operations. This role partners with leaders throughout the organization to identify inefficiencies, design scalable workflows, and implement best practices that enhance delivery velocity, quality, and effectiveness. Serving as both strategic consultant and hands-on contributor, this leader optimizes processes across PMO, vendor governance, change management, and technology functions while stepping in to support critical strategic programs when needed. The role emphasizes foundational process improvement first, then leverages emerging technologies to operationalize and scale efficiencies. Key Responsibilities Enterprise Process Optimization Assess current state processes across operations and technology functions to identify gaps, bottlenecks, and improvement opportunities Design and implement optimized processes that improve efficiency, reduce cycle time, and enhance quality across program delivery, vendor management, and change initiatives Establish process standards, documentation, and governance frameworks that scale across the organization Lead process mapping workshops and value stream analysis sessions with cross-functional stakeholders Delivery Excellence & Performance Management Define and track key performance indicators (KPIs) and metrics that measure operational health, delivery effectiveness, and process maturity Build dashboards and reporting mechanisms that provide visibility into process performance and improvement trends Conduct root cause analysis on delivery challenges and implement corrective actions Drive data-driven decision making through analytics, benchmarking, and trend analysis Continuous Improvement & Methodology Champion Lean, Six Sigma, Agile, or other continuous improvement methodologies across the organization Facilitate kaizen events, process improvement workshops, and retrospectives to foster a culture of continuous learning Identify and prioritize improvement initiatives based on business impact, feasibility, and strategic alignment Build capability across teams to identify and implement their own process improvements Cross-Functional Collaboration Partner with Strategic Delivery leadership to optimize program management standards, vendor governance standards, tools, and delivery frameworks Provide hands-on program support for strategic initiatives during high-demand periods, using embedded experience to identify real-time optimization opportunities Collaborate with vendor governance teams to streamline procurement, onboarding, and performance management processes Work with change management and communications teams to ensure process changes are effectively adopted Engage with technology leadership to align process improvements with technical architecture and tooling strategies Tools, Automation & Scalability Evaluate and recommend process automation opportunities and digital workflow tools, considering AI for documentation, AI copilots for productivity and intelligent process mining tools Identify opportunities to leverage AI and machine learning to enhance process efficiency, decision-making and predictive analytics Partner with technology teams to implement automation solutions that reduce manual effort and human error Ensure process documentation is accessible, current, and integrated into knowledge management systems Build scalable frameworks that enable repeatable excellence