The Director of Operations at NCSI will play a critical leadership role, overseeing a team of managers and driving the success of internal operations. This individual will be accountable for optimizing workflows, managing vendor relationships, and ensuring excellence in screening and processing systems. A key strategic partner, the Director will work closely with NCSI Sales and NBC Sports Next GTM leaders to influence broader business strategies and market positioning. Job Duties Lead and manage a team of people leaders (managers), providing strategic guidance, coaching, and performance development. Own and drive the success of NCSI’s internal operations, including process optimization, vendor selection, and screening workflows. Build and refine scalable systems that ensure efficiency, accuracy, and compliance across all operational activities. Collaborate closely with NCSI Sales leadership and NBC Sports Next GTM teams to support strategic planning, pricing, and market positioning efforts. Represent NCSI’s overall revenue, performance metrics, and business health in senior leadership and cross-functional meetings. Ensure that all operational workflows are well-documented, clearly communicated, and consistently executed to a high standard. Analyze and improve complex systems and processes, identifying gaps and leading continuous improvement initiatives. Maintain a deep focus on compliance, accuracy, and detail across all operational functions. Foster a high-performance culture centered on transparency, accountability, and professional growth. Partners with the sales leadership and HR in the investigation and resolution of employee performance/relation issues Act as a role model and own the company mission and values Responsible for regular 1x1 meetings as well as quarterly/annual performance reviews Recruit, hire, develop and retain a team that creates opportunity advancement and succession planning within and across your organizational structure Train and create a schedule for any new hires that they bring into their team Other duties as assigned