Engineer 3, Digital Systems &Reliability

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. Role Purpose An experienced engineer will join a team that will support engineering design and support for Peacock, NBCUniversal’s new, innovative streaming service. This role will facilitate support efforts to ensure the maximum reliability for all Peacock operations, including live event production. Using knowledge and experience as a problem solver, they will bridge the gap between traditional broadcast engineering and DTC. Primary Responsibilities Responsible for the configuration, maintenance, and issue resolution of all transmission, monitoring, and communication systems related to Peacock operations, including live event productions Ensure the engineering designs, plans, maintenance, and other activities related to engineered systems result in a safe and reliable transmission operation. This is inclusive of transmission paths, switching stations, encoding and decoding, timing, routing, and scheduling systems Liaison with engineers, operators, and leadership to facilitate support of cross-disciplinary operations and engineered systems Interface with Telecommunications carriers and vendors to identify, escalate and resolve issues, commit maintenance windows, as well as improve on overall performance Integral to the development of standard operation procedures associated with technical operations to improve human/machine interface reliability. This includes, but is not limited to, audio/video and communications systems, the QC process for live events, outgoing transmission activity, and in-depth streaming monitoring