Senior Manager Global AP Operations

The Global Accounts Payable Senior Manager – Operations will be a fast, clear and independent thinker who is naturally curious about end-to-end processes, is metrics and number savvy with an analytical mindset, has proven change management experience and has the ability to thrive in a fast-paced, customer-centric and ever-changing environment. The candidate will work closely with the AP Business Partnership team and the business process outsourcer (BPO). The candidate will be part of the larger Global Finance Operations (GFO) team. The GFO team focus is on globalizing, standardizing and centralizing processes and procedures. This role will support all aspects of the Accounts Payable process. Key Responsibilities Service Delivery Maintain working knowledge of the industry in addition to the NBCU AP control framework and processes. Understand and support all aspects of the Accounts Payable function including vendor relations, vendor master data maintenance, invoice processing, disbursements, vendor reconciliations, aged AP items and Help Desk. Oversee the BPO provider in monitoring service delivery via process metrics and KPIs. Resolve or advance issues that come through the Accounts Payable Helpdesk. Work with vendors, finance teams, and internal customers to resolve escalated Accounts Payable issues. Key focal point to train internal and BPO team members. Partner with IT on processes, issue-resolution, and escalations for technology issues. Key point of contact for major stakeholders including Treasury, IT and Senior Leadership. Continuous Improvements Develop documentation on projects. Leads operational improvement initiatives and provides recommendations to the Global P2P Global Process Owner (GPO) on process improvement and technology opportunities and operationalize on standardization initiatives. Provide input to the Transformation Roadmap by partnering with the Global AP GPO. The roadmap is a multi-year plan that includes ongoing process standardization, globalization and automation opportunities which drive year over year efficiency improvements. Standards and Controls Lead the preparation and review to update desktop procedures on new and existing processes ensuring the NBCU AP Controls are operationalized. Integrate controls into process documentation and training material. Perform the annual review of defined desktop procedures. Ensure compliance to existing policies and procedures, and adherence to regulatory and audit requirements. Support internal and external audit requests and follow-up.