Vice President, Global Delivery - Experience

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. The Global Delivery team drive the delivery of our roadmaps across Peacock and international streaming propositions – working with cross-functional teams across the organization. The VP of Global Delivery, Experience is accountable for the delivery of initiatives in support of the product roadmap, from complex and large-scale endeavors through to small features and changes – applying appropriate delivery methodologies to assure successful outcomes without unnecessary bureaucracy. We are looking for a seasoned delivery leader, who can combine exceptional delivery expertise with strong relationship management skills and industry knowledge to ensure consistent execution of this ambitious roadmap. This position will report to the Senior Vice President of Global Delivery, and will work in a highly matrixed structure, working with the product and engineering functions to ensure clear articulation of priorities and backlog are translated into robust roadmap for execution. A broad understanding of the streaming business and technology functions, as well as the software delivery lifecycle, will be critical for this role. Responsibilities: Core Delivery: Accountable for the delivery of the overall product portfolio end-to-end, driving a robust roadmap that provides confidence across the short, medium and long-term. Balance the need to drive on-time delivery in the short-term, with the importance of projecting confidence in the longer term – driving teams to the appropriate level of detail at each stage of the lifecycle. Work with engineering teams across the organization to ensure that the committed roadmap and pipeline are well articulated, understood and managed against available capacity. Provide leadership across matrixed teams to ensure alignment on priorities and activities and support rapid decision making when needed. Support the overall product and technology strategy by facilitating cross-functional engagement, providing key inputs to support scoping and planning across complex and innovative initiatives. Ways-of-Working: Maintain a strong focus on agility and velocity – putting in place appropriate structure and governance that empowers teams to iterate rapidly, whilst maintaining alignment to overall roadmap and objectives. Maintain a focus on continuous improvement, identifying recurring themes and root causes for any issues in delivery, and take corrective action as required – obtaining senior stakeholder buy-in where appropriate. Identify areas of inefficiency within the delivery processes, ways-of-working, or technology estate that are impacting velocity – and work with leadership and architecture to identify and implement strategic changes to correct. Team Leadership: Lead a team of delivery experts, focused on the day-to-day running of the end-to-end initiatives to a successful outcome, whilst keeping level of meetings and governance to a minimum. Establish appropriate monitoring and controls to support team empowerment whilst enabling rapid detection and intervention of delivery issues. Coach and mentor the delivery team to ensure a consistently high performance across the organization, including both line reports and those matrixed into the organization. Governance & Communication: Establish senior level governance and controls, as appropriate, to manage competing priorities, drive decision making, and ensure ongoing alignment across all teams. In addition to maintaining medium and long-term plans, ensure the right forums are in place to support tactical “on the ground” decision making, keeping control of the day-to-day. Ensure effective communication both within and external to the delivery team, and that the team are clear on goals and objectives. Act as first point of escalation, providing assistance and guidance throughout delivery.