Director, Food Services

The Director, Food Services will lead the strategy, operations, vendor partnerships, and employee experience for food service offerings across NBCUniversal’s New York campus, with a primary focus on 30 Rockefeller Plaza. This role sits within the Hospitality team and will be responsible for elevating the quality, consistency, efficiency, and financial performance of food service operations, including cafés, catering, pantry programs, executive dining, employee dining, and special event support. The Director will report to the VP of Guest Experience. The ideal candidate is a strategic hospitality leader with deep food and beverage operations expertise, strong vendor management skills, and a passion for creating high-quality, service-oriented workplace experiences. This individual will partner closely with Guest Experience, Facilities, Business Operations, Finance, Procurement, Sustainability, and key business stakeholders to deliver food services that meet the needs of employees, productions, executives, visitors, and events while supporting broader Rock Center Operations priorities. Key Responsibilities Lead day-to-day oversight and long-term strategy for food services across the campus, including cafés, catering, pantry services, executive dining, employee dining, special events, and related hospitality offerings. Establish and maintain high standards for food quality, service consistency, cleanliness, safety, accessibility, and employee experience across all food service touchpoints. Manage and strengthen relationships with food service vendors, catering partners, pantry providers, and other third-party suppliers; hold partners accountable to service levels, contractual obligations, budget expectations, and continuous improvement goals. Develop and execute a food services roadmap that improves quality, expands offerings, enhances the employee and guest experience, and supports evolving workplace expectations. Partner with Hospitality, Guest Experience, Facilities, Events, Production, Retail, Finance, Procurement, Legal, EHS, Security, and Sustainability teams to ensure seamless planning and execution of daily operations, activations, and special events. Oversee food service budgets, forecasts, invoices, P&L performance, vendor spend, and operating metrics; identify opportunities to improve efficiency, cost management, utilization, and revenue performance. Use data, employee feedback, utilization trends, and stakeholder insights to evaluate program performance and recommend service enhancements. Support large-scale events, executive meetings, production needs, and high-visibility activations requiring food and beverage services, ensuring polished execution and alignment with business expectations. Drive operational standards related to food safety, sanitation, regulatory compliance, allergen awareness, sustainability, waste reduction, and responsible sourcing. Develop clear operating procedures, escalation practices, reporting rhythms, and communication plans for food service operations. Lead, coach, and develop internal team members and vendor teams, fostering a culture of accountability, hospitality, collaboration, inclusion, and service excellence. Monitor industry trends and workplace hospitality best practices to introduce innovative, practical, and employee-centered food service solutions.