Site Reliability Engineer - Nexthink

The Enterprise Endpoint Engineering team is seeking a highly skilled IT professional to lead the analysis, configuration, monitoring, and automation of the Nexthink platform. In this role, the engineer will help define and implement NBCU’s strategy for leveraging device analytics to modernize and optimize the end-user computing lifecycle. This position will play a key role in advancing NBCU’s Digital Employee Experience (DEX) by utilizing Nexthink’s analytics and automation capabilities to proactively identify issues, improve endpoint performance, and enhance overall employee productivity. The engineer will incorporate device telemetry and analytics into engineering strategies that align with the team’s broader roadmap, including proactive monitoring to identify trends, mitigate risks, and support a targeted PC refresh program based on device health and performance insights. Expertise in scripting, monitoring, automation, and incident prevention will be instrumental in shaping NBCU’s DEX strategy and enabling a more seamless, efficient, and data-driven end-user computing environment. RESPONSIBILITIES: Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience. Leverage Nexthink telemetry and analytics to develop a device health scoring framework and identify candidates for PC refresh based on performance, lifecycle stage, failure trends, and user sentiment. Develop proactive maintenance initiatives (e.g., patching, storage optimization, software updates) based on predictive insights and device analytics. Lead the configuration, administration, and continuous optimization of the Nexthink platform in alignment with NBCU’s endpoint engineering roadmap. Develop and implement automation strategies, including Nexthink remote actions and scripts, to proactively remediate endpoint issues and streamline operational workflows. Partner with cross-functional teams including Local IT/Operations, Cyber Security, and Software Governance to improve endpoint visibility and reliability. Provide technical guidance and best practices for monitoring and improving enterprise-wide digital employee experience. Translate platform insights and analytics into actionable recommendations that drive operational improvements and innovation. Identify new opportunities to leverage Nexthink data for proactive engineering solutions and improved decision-making. Provide training and guidance to operations and engineering teams on Nexthink capabilities and best practices. Stay current on emerging technologies, digital experience monitoring tools, and IT service management best practices to continuously improve endpoint engineering processes.