Manager, Human Resources

The Human Resources Manager is responsible for providing strategic and operational HR leadership, direction, and expertise for the Growth organization within Media Group. In collaboration with the Director, Human Resources, this person will provide day-to-day client support and strategic HR solutions for Growth Strategy, Audience Development, Growth Go-To-Market & Operations, Consumer Insights, and Customer Care. This role will partner closely with business leaders in the areas of talent acquisition, performance management, change management, employee coaching, compensation strategies, succession planning, training & development, rewards & recognition, organizational effectiveness, and employee communication. This role requires the ability to operate confidently with senior corporate executives while also staying closely connected to the day‑to‑day needs of a fast‑paced call center and hourly workforce. This position will report to the Director of Human Resources. Drive key HR initiatives including but not limited to staffing, performance management, compensation strategies, succession planning, training and development, rewards & recognition, recruitment and retention, organizational effectiveness, and employee communication. Partner with leadership team to align and execute HR strategies in support of business initiatives. Provide coaching to employees and managers, offering feedback and advice on organizational issues. In partnership the HR Director, guide leaders through organizational restructures, partnering on design, communication planning, and seamless execution. Develop and implement change management plans. Manage complex employee relations matters, reasonable accommodation requests, and workplace concerns, across both corporate teams and Customer Care call-center organization. Conduct thorough, timely, and objective employee investigations, ensuring fairness, consistency, and alignment with company policies and legal requirements. Work with managers and talent acquisition on recruitment and retention of internal and external talent. Mentor and coach junior HR Business Partners, providing guidance, support, and development to strengthen HR capabilities across the team. Work with management to develop and implement training strategies to meet workforce needs. Uncover, assess and propose opportunities for strategic improvements.