The Supervisor of Main Entry Operations leads the team to ensure smooth operations and exceptional guest experiences. Execute and assist with oversight of operations and Team Members within the Main Entry department which includes, but not limited to Admissions, Guest Ambassadors, Rentals, and Inventory Control. The Supervisor also partners with the Sales and Guest Experience team to support their initiatives. With a focus on creating a positive and efficient environment, you'll be instrumental in delivering memorable moments to our guests at every touchpoint.

The Supervisor, Guest Experience plays a pivotal role in ensuring exceptional guest satisfaction by resolving challenges with empathy, efficiency, and a commitment to exceeding guest expectations. This position leads a team dedicated to high-standard service across the Guest Relations Front Desk, Guest Services, Visa Lounge, and Lost & Found areas, acting quickly and thoughtfully to address a wide range of guest concerns and recovery scenarios.

The Manager, Technical Services (Rides & Attractions) is responsible for maintaining strategic and daily operational plans for Rides & Attractions within the Technical Services Department. The Manager provides technical guidance for all attractions under his or her area of responsibility.

The Superintendent is responsible for providing the leadership, direction and resources to effectively manage in field construction activities for infrastructure projects at Universal Studios Hollywood. The Superintendent will oversee construction projects in accordance with approved budgets, schedules, and project plans & specifications. The role includes coordination with internal departments, supervision of the department trade foreman, administrative staff, contracts, finance, scheduling, contractors and sub-contractors.

Responsibilities This position is responsible for providing the leadership, direction and resources to effectively manage physical plant functions, construction, daily departmental operations and special projects in support of Citywalk, CityWalk O&O and Parking Operations. Stay current with job and industry knowledge and continually develops skills to achieve higher levels of excellence and contribution.

As an Attractions Supervisor, in partnership with the Attractions manager and Assistant Manager, you will be responsible for the growth and development of the lead team, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction.

As an Associate Industrial Engineer at Universal Studios Hollywood, you will combine field observation with data-driven analysis to support operational improvements across our park and guest experiences. A typical day blends analytical work with time in the operation. You may evaluate labor and operational performance using data, then partner with frontline teams to test and implement process improvements in a live environment.

Summary Responsible for daily supervision the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills. Essential Functions Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures. With the direction of the Restaurant Managers, execute strategic plans to optimize operational profits while maintaining quality, cleanliness and Guest Service standards.

The Lead Data Engineer position will serve as a key contact for all business departments concerning reporting and analysis using the Enterprise Data Platform for Universal Destinations and Experiences (UDX). This is a dynamic and fast-paced environment. This position requires “hands-on” business intelligence knowledge to support the business in using tools for their decision making around attendance dynamics, food and retail profitability, sales and marketing initiatives and operations efficiency.

The Sales Analyst is responsible for delivering data-driven insights that support sales strategy, revenue growth, and operational efficiency for the Orlando and Universal Studios Sales Department. This role partners closely with Sales Leadership, Finance, and other departments to analyze performance, evaluate product and offers, and provide actionable reporting that drives informed business decisions. The ideal candidate would be a highly motivated, effective communicator with a strong analytical skillset.