Mgr, Social Community & Fan Engagement

Social Community & Fan Engagement Manager Telemundo is seeking a bilingual Social Community & Fan Engagement Manager to lead the voice, connection, and fan culture of our brand on social media. This is a pivotal new role focused on two key pillars: developing and delivering a unique, authentic brand voice across platforms through direct fan interaction, and building meaningful partnerships with creators, talent, brands, internal stakeholders and fan communities to extend the reach and impact of our social marketing campaigns. This leader will be at the heart of how we engage with purpose, personality, and cultural fluency across all our social handles. Key Responsibilities · Define and implement Telemundo’s community engagement strategy across all social platforms (Instagram, TikTok, Facebook, X, YouTube, Threads, and more). · Lead day-to-day community management operations, overseeing the team responsible for replying to fans, moderating comments, and engaging with talent mentions and fan accounts. · Maintain and evolve a consistent brand voice, ensuring our tone feels human, inclusive, and aligned with Telemundo and our show identities. · Actively participate in real-time conversations and trends, helping the brand insert itself authentically into relevant social moments. · Build relationships with content creators, influencers, celebrities, and superfans to strengthen community ties and spark organic advocacy. · Collaborate with internal Social, PR, Talent, and Production teams to align community moments with broader campaigns. · Identify, track, and report on community KPIs such as response time, sentiment, fan growth, and engagement quality. · Utilize social listening tools to monitor fan behavior, trends, and issues—surfacing community insights that inform content and strategy. · Develop playbooks and workflows for fan engagement during live events, premieres, finales, and cultural moments. · Create and maintain a roster of amplifiers and allies—brand fans, creators, and partners who can be activated in key moments.