BU Program Manager, AI Solutions

The BU Program Manager, AI Solutions will oversee the strategic alignment between PRISM product roadmap and NBCUniversal Business Units. The successful candidate will partner with the BU Stakeholders, Product and Engineering teams to ensure the successful execution of AI programs as well as process improvement activities in support of their respective BU. They will own the delivery of AI solutions and operational support inclusive of Intake process, discovery, scope, defining project phases and budget for initial build & on-going support, across each BU and Prism. This role is also responsible overseeing service delivery, program delivery, and AI operational support – representing services across Prism. The BU Program Manager, AI Solutions will be responsible for ensuring that there is a clear, centralized process for AI initiatives intake, prioritization and value stories for their individual BU, Technical Project or Program. The Program Manager will be responsible for cost, schedule, performance, and execution of specific BU AI Programs. Responsibilities: Lead and deliver AI solutions and operational support for the BUs, Prism Technologies or Key Projects Maintain a short\long term roadmap that aligns with the overall BU, Prism Technologies and Key Initiatives Ensure process alignment for BAU tasks and issue resolution Drive the end-to-end delivery of strategic AI initiatives in support of the BU Own the delivery of AI solutions and operational support inclusive of discovery, scope, defining project phases and on-going support inclusive of hyper-care & BAU transitions Be a knowledgeable expert who can represent the capabilities of Prism AI technologies in the evolution of the business strategy Influence, develop and align both near-term and long-term roadmaps for each BU by effectively scoping requirements, assessing LOE, and prioritizing requests Oversee service delivery, program delivery, and AI Solutions operational support – representing services across Prism & O&T Serve as the primary strategic partner for both internal and external partners across the BUs Provide clear communication on requirements, risks, impacts and strategy across various audiences inclusive of engineering, product, and cyber working teams as well as senior, executive leadership Ultimately communicate effectively at all levels, manage risk and issue mitigation Strong integration across multiple executive business partners and senior leadership and be available for any engagement needs Be relied on to provide guidance to Prism teams on behalf of the business Coordinate project status meetings to monitor project health and budget, provide senior supervision, and serve as an escalation point when major issues emerge Serve as a subject matter expert for his/her BU or program and provide technical guidance on existing platforms and business processes to project teams Work with business leads to secure project acceptance, hand-off from implementation to operational teams, and to ensure adoption of new platforms Standardize tools, templates, and methodologies for use in all major efforts, and ensure they are being consistently applied Provide hands-on direction and leadership in analyzing and resolving operational challenges Act as a change agent by anticipating AI opportunities, proposing viable solutions, and enabling process/technical innovation Analyze, evaluate, and overcome program risks, and produces program reports for management. Responsible for completing any other tasks as assigned by manager as needed.